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Maintenance and Service Guide
Compaq Evo Notebook N1020v Series
Compaq Evo Notebook N1000v Series
Compaq Presario 1500 Series Mobile PC
Document Part Number: 279372-002
November 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.
© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq
Information Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of
the Intel Corporation in the U.S. and/or other countries. All other product names
mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
Second Edition November 2002
First Edition July 2002
Document Part Number: 279372-002
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–29
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30
1.5 Computer External Components . . . . . . . . . . . . . . . 1–31
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1
Selecting Computer Setup or
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10
Maintenance and Service Guide
iii
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer System Major Components . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18
3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22
3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–13
5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–15
5.7 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
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Maintenance and Service Guide
5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5–41
5.17 Display Release Assembly . . . . . . . . . . . . . . . . . . . 5–46
5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–48
5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
5.23 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60
6 Specifications
A Connector Pin Assignments
B Screw Listing
C Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
Index
Maintenance and Service Guide
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